Terms of service

Using UGC Stage

UGC Stage is operated by مؤسسة سلمان عبدالله الجمعان التجارية, a Saudi sole establishment registered under unified national number 7054070987. Contact: hello@ugcstage.com.

UGC Stage is a platform where brands buy video, photography and voice content made to order by independent creators. The creator is the seller: a brand's order is with the creator, at the price the creator sets (on a request, the price the brand offers and the creator accepts). UGC Stage provides the tools for discovery, booking, communication, delivery and support, takes the brand's payment for the creator, and handles support, disputes and refunds.

Users must be at least 18, have legal capacity to contract and be authorized to act for a business they represent. Creators must live in Saudi Arabia and join by applying in the app. The application asks for the creator's date of birth, ID type and ID number, TikTok username, two sample videos and payout bank account, and, as the ID requires, a freelance document or a commercial registration. It also asks the creator to post a public video from their own TikTok account with the two tags the app gives. UGC Stage decides whether to approve each application. A creator sells only in their own name and with their own documents. A creator with an Iqama or a GCC ID sells only through their own registered business, paid to a bank account in the business's name; a Saudi creator selling without a business needs a valid freelance document. Creators must satisfy applicable identity, licensing, business and payout requirements before accepting paid work. A creator registered for VAT connects their VAT number to ZATCA's e-invoicing through the app before accepting paid work, so their tax invoices are issued in the app under their own VAT number. By connecting with a code they make in Fatoora, the creator agrees that a tax invoice for each paid order, and any credit note that reduces it, are generated automatically in their name; the creator issues them and is responsible for their VAT and the accuracy of their tax details. Provide accurate information, protect your account and promptly report suspected unauthorized access.

An approved creator's profile keeps two sample videos. The creator can replace a video but not delete it; photos can be deleted.

Booking and the agreed brief

The order will record the deliverables, quantities, production specifications, included revisions, required inputs, price, applicable taxes and fees, delivery arrangements and the applicable content-rights policy. A binding deadline must be distinguished from an estimated turnaround. The brand sees the final total and applicable policies before confirming payment.

Browsing, publishing a request and submitting an application do not themselves charge the brand. Production begins after confirmed payment and the creator's explicit acceptance. If the creator does not accept within 72 hours of the confirmed payment, the order expires and the brand is refunded in full for it. A chat message does not accept an order, confirm completion or move money. Delivery and revisions explains what happens when a brand does not respond to a delivery.

Changes to scope must be expressly agreed and recorded. An additional charge or refund also requires a confirmed payment adjustment or support outcome. Existing orders keep their agreed price and policy version.

Delivery and revisions

Brands must provide the references, materials and information agreed for the order. Creators must flag missing inputs and expected delays promptly. Any revised delivery arrangement should be expressly recorded; an estimate does not override statutory rights or an agreed deadline.

Revisions are counted per item: each video, photo set or voice-over recording has its own allowance of up to five revisions, and a package may include none. The order states each item's allowance and the scope of its revisions; for example, an order of two videos with five revisions per video includes five revisions for each video, not five shared between them. Corrections within the agreed brief differ from a new concept or additional deliverable, which may require an agreed price and timeline. Correcting a failure to meet the agreed specifications is not automatically a paid extra or refused merely because ordinary revision rounds have been used.

The brand reviews each item of the order on its own: each video, photo set or voice-over recording, with any raw footage and other files that belong to it, and any caption copy or editable files ordered for the whole order. Each item's review starts when the creator sends it and lasts 72 hours. In that time the brand can approve the item, ask for changes to it or report a problem with the order. UGC Stage notifies the brand when items arrive and reminds it before a review ends. If the brand does not respond to an item before its review ends, that item is approved automatically. Reporting a problem pauses the automatic approval of every item until UGC Stage closes the report. When the creator sends the requested changes to an item, a new 72-hour review of that item starts. The order is completed when all its items are approved, and the creator's earnings are then released under the payment rules below. Automatic approval does not extinguish legal claims.

If nothing has been delivered 48 hours after the delivery date, the brand can cancel the order in the app and is refunded in full. If nothing has been delivered at all, the order cancels itself 30 days after payment, or 14 days after the delivery date if that is later, and the brand is refunded in full. Neither applies when the creator told the brand in the app, before the delivery date, that it was waiting for the brand's materials and they were late: UGC Stage then decides. When late materials arrive, the delivery date moves later by the delay, in whole days, once, up to the package's delivery time plus 30 days. After a longer delay the date does not move, and UGC Stage decides.

A creator who cannot deliver an accepted order can cancel it in the app before it is completed. The brand is then refunded in full, no earnings are due, and the cancellation is noted on the creator's account unless the brand's materials were late.

Rights in delivered content

The platform policy gives the brand all transferable economic rights in content delivered under the accepted order after full customer payment and final delivery. These rights are worldwide and perpetual and include organic use, paid advertising, commercial use in all channels, editing, derivative works, assignment and sublicensing. They are not negotiated by package tier or sold again as rights add-ons. The creator's bank payout date does not postpone this trigger. The creator transfers these rights directly to the brand.

The creator's consent to use their name, image, likeness and voice is limited to their embodiment in that delivered content. It does not cover unrelated or future content or identity use. Non-waivable moral, personality and statutory rights remain protected. Third-party materials remain subject to their applicable licenses and clearances.

Drafts and watermarked previews are for review and cannot be published or advertised. Raw footage, outtakes and editable source files are covered only when actually delivered; they are not automatically required deliverables. Creator posting, advertising access to a creator's account and category exclusivity are separate services or permissions. The creator may show the delivered work in their own portfolio right away, without asking the brand's permission and without any waiting period.

A full refund that unwinds the purchase of a deliverable normally requires the brand to stop using it and remove copies under its control, unless the settlement or law permits otherwise. A partial-refund decision identifies the work and rights retained. After a decision that pays the creator for the approved items and refunds the rest, the brand keeps the approved items and the rights in them, and has no right to the items refunded. A brand that asks its bank to take back a payment for an order has no right to that order's work, even if the bank later decides for UGC Stage. A complaint or fee-only adjustment does not automatically revoke unrelated rights.

Payments and creator payouts

Brands pay through a payment company licensed by the Saudi Central Bank. UGC Stage receives each payment for the creator, as the creator's agent, and pays the creator from its own bank account. UGC Stage keeps no wallet or stored balance for anyone. Creators set their package prices, with a minimum of SAR 200 per package, including any applicable VAT. The price a creator sets is the total the customer pays. For each paid order, the creator gets 75% of the price before any VAT and UGC Stage keeps 25% as its platform fee, which the creator agrees to, across paid work, including packages, custom work and paid additions. An order booked before these Terms took effect keeps 80% for the creator and 20% for UGC Stage until it ends, refunds included. An order is booked when the brand books a package, or, on a request, when the brand pays for the creators it chose. A booking made earlier and still unpaid must be booked again, at the same price. The creator's order details show UGC Stage's fee and the creator's earnings. The package minimum does not create a SAR 200 minimum for each individual add-on. A brand that publishes a request sets one price per creator, with the same minimum of SAR 200 per creator, including any applicable VAT. The brand can hire more than one creator from the request, and each creator it hires gets a separate order at that price. For each paid order, the brand gets an invoice in the creator's name. The brand agrees to receive the creator's invoices and credit notes electronically, in the app. A creator who is not registered for VAT charges no VAT and agrees that UGC Stage issues their invoice on their behalf; it is not a tax invoice. UGC Stage is not registered for VAT, so its fee holds no VAT.

Each order is paid out on its own, in the weekly payout run, Thursday to Saturday (Riyadh time), with no minimum balance. The creator's earnings become due when all the order's items are approved under Delivery and revisions, and UGC Stage sends them by bank transfer in the first weekly run once 14 days have passed since the order is completed and the creator's identity and bank account are verified. A payout may be made in a later weekly run, and always within 45 days of the order being done. If a report, a claim or a bank reversal is open then, or UGC Stage is checking the order, the earnings wait until it is settled. If only some of an order's items are approved, UGC Stage may decide the order, on a report, a help request or its own review, by paying the creator for the approved items and refunding the brand the rest of the price. Each item's share comes from the order's own prices: a package or offer price is shared equally among the items it includes, an extra that adds an item is that item's price, and the price of extras that add no item is shared in the same proportion. An item counts as approved when the brand approved it or its review ended without an answer. The order is then completed, the creator's earnings on the approved part are released under these payment rules, and the rest is refunded to the brand. The delivery date protects the brand. If it has passed with only part of the work delivered, nothing happens automatically, and the brand can report the order as late. UGC Stage then normally refunds the brand, in full or for the items not approved. If the brand and the creator agreed in writing in the order's chat on a later date, that date counts as the delivery date. UGC Stage decides each case in good faith. If the bank returns a transfer or it cannot be completed, the earnings stay owed to the creator and UGC Stage pays them once a working account is verified. Payouts remain subject to identity and bank-account verification, and bank arrival times are not guaranteed.

Creators must use an eligible verified beneficiary account. When a creator changes bank account, payouts keep going to the current verified account until the new one is verified and a security waiting period ends. Failed transfers will be checked and retried after their cause is resolved. Customer refunds are handled separately from creator payouts.

The price the brand pays includes any VAT, and nothing is added at checkout. When the creator is registered for VAT, the creator's tax invoice is issued in the app under the creator's VAT number through ZATCA's e-invoicing, as the creator's own invoice, with a credit note for a refund; UGC Stage's fee is calculated on the price before VAT, and the creator receives the VAT with their earnings and declares it to ZATCA. When a creator is not registered for VAT, no VAT is charged.

Problems with an order

A brand or a creator raises a problem from the order's Help in the app, or by emailing hello@ugcstage.com with the order number, the problem and its evidence. UGC Stage can also open a review of an order itself.

While an order is open, the brand can report a problem with it up to twice, one report at a time, and the report pauses the automatic approval of every item until UGC Stage closes it. After the order is completed, the brand can report a problem or ask for a refund up to 14 days later, and the order shows the last day. An order is completed when all its items are approved or when UGC Stage closes the order. A report or claim sent in time stays open until it is decided or withdrawn, and the creator's earnings for that order wait until then.

The creator can answer a report or claim with its own statement and files, which only UGC Stage sees, and keep working while UGC Stage reviews. A creator can ask for help with an order, for example when the brand stops replying or its materials are late, until 30 days after the order ends.

Support will consider the brief, messages, deliverables, approvals and payment records, give both parties a reasonable opportunity to respond, and explain its decision in writing. A decision on an order's money is one of these: a full refund to the brand; the creator's earnings released; the changes the creator will make; paying the creator for the approved items and refunding the rest, as Payments and creator payouts describes; or closing the case with no money decision. A refund after the creator's earnings were sent is paid from UGC Stage's own funds, and what the creator then owes follows Money a creator owes. Either party can ask UGC Stage to reconsider within 14 days by replying in the case with missing evidence or a factual correction.

Either party can report a message in an order's chat. UGC Stage does not tell the sender who reported it. A report alone hides nothing and acts against no one; only UGC Stage's decision does.

Approving the work or paying the creator does not stop the brand's bank from taking a payment back later. If a brand asks its bank to take back a payment, it gets a warning. If it tells its bank the charge was not its own, it is restricted until the bank decides, and gets a warning only if the bank sides with UGC Stage. A brand that disputes a payment for work it received, unless it did not authorise that payment, breaches these Terms, and UGC Stage may claim the amount and its loss from the brand. While the reversal is open, the creator's earnings for the order are not paid. If the bank decides for UGC Stage, the earnings are paid as for any completed order, and an order the reversal closed counts as completed at that decision. If the bank decides for the brand, no earnings are due, and if it took back only part of the payment, the rest is refunded to the brand. If UGC Stage later gets the whole payment back, from the bank or from the brand, the earnings are paid. A reversal after the earnings were sent follows Money a creator owes. If UGC Stage confirms that someone other than its holder was using a brand's account during a period, a bank reversal of a payment made in that period brings the brand no warning and does not pause its new orders; if the bank decides for the brand, the creator of an order whose work was done or delivered in full is still paid its earnings, and nothing is collected from the creator for that payment.

Support decisions govern platform actions and are not judicial decisions. They do not remove statutory rights, payment-provider dispute procedures, regulatory complaints or access to a competent court. The 14 days and the other times in these Terms are UGC Stage's own process and do not shorten the time the law gives any party to go to court.

Conduct, chat and monitoring

Do not impersonate others, submit false documents or details, manipulate ratings, use offensive language, harass or threaten users, infringe rights or request or make unlawful or deceptive content. Brands are responsible for the accuracy and permitted use of their briefs, claims and supplied materials. Creators are responsible for the permissions and licenses their contribution requires.

Keep every deal and payment for work found or arranged in UGC Stage inside the app. Do not share contact details (a phone number, an email address or an account on another app) or payment details (a bank account or card number) to deal or pay outside UGC Stage. Do not ask anyone for them. Do not suggest dealing or paying outside UGC Stage. UGC Stage reviews a message that seems to share a phone number, an email address or payment details, and either closes the review with no action or sends a warning. Sharing such details and suggesting a deal or payment outside the app count as one rule: after a warning for either, a second warning for either within 90 days, for something done after the first warning was sent, brings a ban. A payment outside the app that really happened brings a ban at once. UGC Stage gives no refund, payment or protection for anything agreed or paid outside the app.

UGC Stage monitors everything in the app, chats included, for security and for breaches of these Terms.

After an order ends, the brand and the creator can each rate the other once. A rating is final once sent. Both ratings show together once both have rated, or 14 days after the order ended, or after its last report or claim closed if that is later. UGC Stage never changes what a rating says, but may remove one that is fake or abusive or contains contact details or a link. A brand that asks its bank to take back a payment for an order cannot rate the creator for that order, even if the bank decides for UGC Stage, and a rating it sent stops counting.

Warnings, restrictions and bans

UGC Stage may act on an account for fraud, missed deliveries, dealing or paying outside the app, abuse or offensive language, prohibited content, impersonation, infringing rights, misuse of bank reversals or reports, a new account made to get around a ban, an account someone else is using, a legal obligation, or another serious or repeated breach of these Terms. It picks the measure to fit the breach. A warning blocks nothing and ends after 90 days. A restriction stops new orders, only while an identity check or a "not my charge" bank reversal is open. A suspension is used only when someone else may be using the account. A ban closes the account. Within 90 days, a second warning for the same reason, or a third for different reasons, brings a ban; an earlier warning counts only for something done after it was sent. Sharing contact or payment details and suggesting a deal or payment outside the app count as the same reason. Fraud, stolen or fake work, a false identity, a new account made to get around a ban, a payment outside the app that really happened, serious illegal content, hate or discrimination, adult content, threats or misuse of reports bring a ban at once, with no warning first.

Every measure states its specific reason, and other users never see it. Anyone can appeal a warning, restriction, suspension or ban within 6 months by emailing hello@ugcstage.com with the notice's reference, even without signing in. UGC Stage aims to decide an appeal within 14 days.

A warning or restriction does not cancel an order, take away earnings that are due or remove a right to a refund, except that when a creator is restricted after failing or missing an identity check, the creator's paid booking requests are cancelled and the brands refunded in full. After a ban that follows warnings, the person can finish its open orders but cannot take new ones. After a ban at once, a banned creator's brands are refunded in full on its open orders, and a banned brand's accepted orders carry on and their creators are paid. UGC Stage decides each open order of a suspended or banned account under these Terms: a paid booking request the creator has not accepted is refunded in full when it is cancelled or its 72 hours to accept end, and an accepted order is decided by its delivery, except as the next paragraph provides for an account someone else used.

If UGC Stage confirms that someone other than its holder used a creator's account, it refunds the brand in full on each booking request and each accepted order of that account not yet delivered, and on each order accepted or delivered while the account was used that way whose earnings UGC Stage still holds, approved work included; the brand's right to that work ends, and ratings on that order are removed. Nothing counts against the holder. Earnings already released or paid out on such an order are decided after hearing the holder.

Money a creator owes

A creator owes UGC Stage money only when UGC Stage sent the creator's earnings for an order and later refunded the brand for that order because of the creator's breach, or the brand's bank took the payment back, except as Problems with an order provides for a brand's account someone else used; or when the creator's own breach of these Terms cost UGC Stage a real loss. UGC Stage tells the creator what it found and the amount, and the creator has 7 days to answer. UGC Stage then decides in writing. If the brand was refunded, or its bank took the payment back, before the earnings were sent, they are not paid instead, and nothing is owed. The creator can pay what it owes at any time through the payment link UGC Stage gives it. Until the creator pays in full or agrees in the app, it cannot accept new orders or apply to requests. Once the creator agrees in the app, by typing the words it is shown, UGC Stage keeps 30% of the price before VAT of each order the creator accepts afterwards from that order's earnings, or less when less is owed. Until the amount owed is fully paid, the creator gets 45% of each new order's price before VAT instead of 75%. Then it is back to 75%. No interest or charge is added. If the brand's bank later returns the payment, or the brand pays it back, the creator owes nothing more for it, and anything already paid towards it is returned. Deleting an account does not erase what is owed. If a large amount stays unpaid, UGC Stage may ask for it in writing and go to the competent court if it is not paid within 30 days.

Responsibilities and liability

Each party answers for its own part. The creator, as the seller, answers for the work it makes: it makes the work itself or with helpers it chooses, pays and answers for, and does not pass an order to another creator; the work is its own or properly licensed, with a worldwide, permanent licence for anything in it the creator did not make; it has the consent of everyone filmed or recorded and of the owner of any private place it films; and it gives true identity, tax and bank details. The brand answers for its brief, its materials and its rights in them, for what the work says about its products, and for how, where and when it publishes the work, including each platform's rules and advertising rules. UGC Stage answers for running the app with reasonable care and for handling each order's money under these Terms. UGC Stage does not answer for anything agreed, sent, said or paid outside the app.

Creators are independent sellers. Nothing in these Terms makes a creator an employee or agent of UGC Stage or of a brand. Each creator sets its own packages and prices, chooses which bookings to accept and which requests to apply to (declining, or letting a booking expire, brings no penalty), works how, when and where it chooses with its own tools and at its own cost, and may work for anyone else. A creator pays its own taxes, handles its own registrations, and does not act or make promises in UGC Stage's name. Warnings, restrictions and bans are measures on the use of the app, not workplace discipline.

UGC Stage does not promise that a brand or creator is honest or able to pay, beyond what these Terms make it responsible for, any views, reach, sales or advertising approval, or that a creator will accept a request or a brand will hire anyone.

UGC Stage's total liability for an order is at most the price paid for it, towards the brand, and the creator's earnings for it, towards the creator. UGC Stage is not liable for indirect or consequential loss, lost profit, wasted advertising spend, harm to reputation or loss of data. These limits do not apply to fraud, gross negligence, a harmful act, or any right or liability the law does not allow to be limited. No party is liable for a delay caused by force majeure.

Each party bears the actual loss that its own fraud, false information, unlawful content, or bank reversal for work it received causes UGC Stage or the other party, and compensates UGC Stage for any claim, fine or penalty others bring against it because of that party's breach of these Terms.

Chat and order files

An order's chat and files stay available to both parties for one year after the order is completed or cancelled, and the order shows the date. After that year they are deleted for good, so save the files you need before then. Files can close sooner. If an order is cancelled or refunded in full, or its payment is taken back by the bank, each party can still open its own files for the year but no longer the files the other sent; the chat stays for the year. After a part refund, the brand stops seeing the items refunded. A brand that asks its bank to take back a payment stops seeing the files the creator sent in that order, chat files included, even if the bank decides for UGC Stage. If an account is deleted during that year, the deletion goes through. The other party keeps the chat for the year, and the deleted account shows as "Deleted account". The files that account sent go with it, except the files a creator shared or delivered on a paid, completed order, with the captions and notes on that work: the brand can still open and save them in the app until the year ends, and its rights under Rights in delivered content do not change. A chat or file needed for an open report, claim, review or bank reversal, or by law, is kept until that ends; after the year, only UGC Stage can open it.

Products

If the work needs a physical product, the brand and the creator arrange it directly between themselves, including whether it is a gift or must be returned and who pays for shipping. UGC Stage does not send, receive or return products, and account identity or address information is not disclosed automatically for shipping. Keeping or returning a product does not by itself resolve a refund dispute about the content.

Deleting your account

You can delete your account in the app, from Settings. Deletion waits while the account has anything still open: an order, a published request, an application waiting for the brand's decision, a payment, a refund, a payout, money held for the creator or a case. It also waits while a suspension or ban is in force. After deletion, the account's history shows "Deleted account" instead of its name, and payment records are kept for 10 years, as App privacy describes. Ended orders' chats and paid, delivered work follow Chat and order files. Deleting an account does not end what the holder owes, or answers for, under these Terms, and does not take back rights already passed in delivered work.

Law, notices and changes

These policies are subject to applicable Saudi law. Nothing excludes mandatory rights or liability that cannot lawfully be excluded. Disputes about these Terms or an order are heard by the competent court in Jeddah, unless the law sets another court that cannot be changed by agreement.

The app's records of each order, its chat, deliveries, approvals, cases, decisions and payments, and of each acceptance of these Terms, are evidence of what they contain unless the contrary is proved. UGC Stage sends notices in the app and to the account's email address, which each party keeps working and up to date. Notices to UGC Stage go to hello@ugcstage.com. A chat message is not a notice to UGC Stage.

Material policy changes will be notified at least seven days before taking effect, or longer where required by law. A party that does not accept a new version can stop using the app and delete its account. Each order keeps the version of these Terms it was paid under.

These Terms are written in Arabic and English. If the two differ, the Arabic text governs.