To order UGC for a Salla or Zid store, start with the product page that needs a clearer explanation. Choose a buying question, then commission a video that answers it and photographs that show the details. Add a separate advertising version for Snapchat or TikTok when you need one. Specify the files, upload route, delivery date and price before choosing a creator.
Choose files by where they will appear
Start with the product that most needs explaining, rather than ordering a large batch for every item. The existing photos might be clear while the opening mechanism or arrangement of contents needs movement to explain it. In that case, commission a video of that action. If the missing information is a whole-product view or a close detail, order the missing photograph first. This directs the budget toward something the sales page actually needs.
- Product-page video: shows the actual item and how it is used, with wording that remains useful when a discount changes.
- Product photographs: separate image files showing the whole item and the details a buyer needs to see, in the dimensions agreed for the store.
- Advertising video: a version with an opening and ending suited to the advertising destination, with its language, visible text and dimensions specified.
State whether each version requires new filming or a different edit of the same footage. A product-page video can explain details at a measured pace, while an ad needs to reach its point quickly. Include the additional work in the quote when adding an advertising version. The UGC brief guide can help you describe the concept and required shots.
Confirm how the content will enter your store
Salla's product-media help article describes adding video from a device or through a regular YouTube video link. It lists up to three videos and ten images per product, with a 5 MB maximum per image. Open your product editor and identify the available upload route before sending file specifications to the creator.
Zid's product-details guide describes adding video through a YouTube link and uploading separate images of no more than 5 MB each. For that route, assign who uploads the video to the channel and who adds its link to the product. Request the finished video file for your own storage as well as the link the store administrator will use.
Record the dimensions, format and file-size limit from the actual destination in your store. Agree on a clear primary photograph and additional images, then inspect their order on the mobile product page. If your store design needs a different crop, include it in the file list before filming so that the important part of the product remains visible.
A Riyadh desk-accessories store
The following example is fictional: a Riyadh desk-accessories store sells a desktop storage basket on Zid and wants to explain how to arrange it, then use an advertising version on Snapchat.
Content buying list for the Riyadh store
| Requested item | What it shows | Destination and owner |
|---|---|---|
| 25-second product-page video | The empty basket followed by arranging accessories inside, making clear that the accessories are excluded | The store administrator uploads it to YouTube and adds its link to the product |
| 15-second advertising video | Scattered accessories followed by their arrangement, ending with an invitation to view the product | The advertising owner uploads it to Snapchat after reviewing its preview |
| Three separate photographs | The whole basket, a close detail and its position on a desk | The store administrator uploads them to the product images and selects the primary photo |
The merchant specifies the basket color being sent and what the purchase includes, then confirms when the creator will receive it. The request asks for Arabic voiceover and visible Arabic text in both videos. The parties agree on an initial delivery five days after the product and complete brief arrive, followed by a feedback deadline and a separate final-file deadline. Those timings belong to this example's agreement.
Compare quotes against this same list. If one quote covers only a single video, ask for the cost of the ad version and photographs before comparing it with an offer for the whole set. State that the store team will handle publishing and advertising; producing a video and posting on the creator's account are different services.
Agree on the price and delivery date
UGC Stage's published Terms state a planned minimum package price of SAR 200 including VAT. That floor is for packages in the application, so assess the quote for the particular work you need. That figure does not mean the example's video-and-photo set can be produced for that amount. File count, filming, editing, languages and requested revisions all affect the quote.
Ask for a clear total in Saudi riyals including VAT, identifying the product-shipping cost and who pays it. Specify the included revisions for each item, and include extra filming or another language before reaching agreement. The UGC video pricing guide explains how working time and costs affect the price.
Tie the start of production time to receipt of the product and required information. Set aside a team review day and allow time to upload the files, process video and inspect the product page. If product dispatch is delayed, discuss the revised delivery date promptly, before attaching a campaign to a deadline that no longer fits.
Send the request and inspect the destination
Online-store content request Product link and required variant: Buying question the content answers: Product-page video length and format: Advertising version and placement: Photo count, dimensions and formats: Spoken language and visible text: Store video route and upload owner: Product arrival and production start: Initial and final delivery deadlines: Included revisions: Total price including VAT: Publishing owner and usage scope:
After delivery, open the product page from its link on your phone. Play the video, inspect the primary and additional photographs, and check that the content matches the item available to buy. Review the ad in its own destination too; seeing a video in the store does not replace checking the advertising preview. Request a correction that identifies the problem's location and the affected file, then inspect the corrected version before publishing.